SSO

A new voice? Music to our ears

Classical concerts were once seen as something you would don a dinner jacket or diamonds to attend. While the experience is more relaxed these days, some people still think it’s not meant for them.

To change this perception, Sydney Symphony Orchestra asked us to create a voice that could connect with a new generation of classical music lovers – a voice that wouldn’t lose anything of their world-class expertise.

Not for them? Not true

One of the best things about music is how instinctively we respond to it. Anyone can appreciate it, so why not reflect this in more accessible language?

By celebrating music’s emotional power, we aimed to lose any formality and ring true with the way artists and audiences talk today. After input from the team (including the Orchestra’s musicians and most loyal subscribers), we set about tapping into what makes Sydney Symphony distinct.

From black tie to smart casual

As an 80-strong orchestra performing some of the world’s most powerful music, Sydney Symphony has special claim as a moving experience.

Drawing on Principals’ brand idea Feel More, we created voice traits of Powerful, Expert and Elevated – capturing the type of out-of-the-ordinary experience audiences could escape to in the concert hall.

Drum roll, please

Now a careful balance between emotion and expertise, the new voice explores a bolder, more candid tone as it shares the stories behind its music and achieves what their performances already do beautifully – connect with people.

While the identity was rolled out online during the first lockdown, the Orchestra is now back in their Sydney Opera House home, and we’re still writing their concert copy each season. (A mammoth job!)

“The new tone of voice really captures the feeling for the SSO, creating a distinctive personality for the brand. XXVI not only understood the challenges we were facing but they were able to deliver to our tight turnarounds.”

Ali Primmer
Associate Director, Marketing Campaigns

Network 10

10 and the giant Peach controversy

As part of their Brand Voice refresh, Network 10 tasked us with renaming their Eleven and One channels. An interesting project all round, it’s also proved our most controversial naming job yet. Here’s why.

In search of lost mojo

Once known as TV’s wild child, the famous 10 personality had grown quieter and quieter amid financial uncertainty behind the scenes. But after being bought by CBS, they were ready to stage a comeback.

While Ten simply became 10, channels Eleven and One were in for more drastic haircuts.

With strong characters and action that gets you leaning in, One embraced its feisty attitude as 10 Boss. Meanwhile shows with a guilty pleasure, lean back feel led to 10 Peach.

Plot twist

Cheeky?
Terrible?
While the internet had plenty to say about the names (and their pairing), it was ultimately 9 with a legal suit that brought down 10 Boss.

Epilogue

Now known as 10 Bold and 10 Peach, 10’s new names continue to annoy/amuse viewers across Australia. But one thing is clear. 10 has people talking again.

Qantas

10 and the giant Peach controversy

As part of their Brand Voice refresh, Network 10 tasked us with renaming their Eleven and One channels. An interesting project all round, it’s also proved our most controversial naming job yet. Here’s why.

In search of lost mojo

Once known as TV’s wild child, the famous 10 personality had grown quieter and quieter amid financial uncertainty behind the scenes. But after being bought by CBS, they were ready to stage a comeback.

While Ten simply became 10, channels Eleven and One were in for more drastic haircuts.

With strong characters and action that gets you leaning in, One embraced its feisty attitude as 10 Boss. Meanwhile shows with a guilty pleasure, lean back feel led to 10 Peach.

Plot twist

Cheeky?
Terrible?
While the internet had plenty to say about the names (and their pairing), it was ultimately 9 with a legal suit that brought down 10 Boss.

Epilogue

Now known as 10 Bold and 10 Peach, 10’s new names continue to annoy/amuse viewers across Australia. But one thing is clear. 10 has people talking again.

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Clients

Agency Partners

  • Hundredweight
  • Pinnacle Collective
  • Simm Design

The Arts

  • Chunky Move
  • Gondwana Choir
  • Staging Connections
  • Studio Ongorato
  • Sydney Symphony Orchestra

Automotive

  • Bridgestone
  • Carsales Group
  • Drive
  • Genesis
  • Hyundai
  • Wotherspoon

Education

  • Barker College
  • Federation University
  • Five Senses Education
  • Frensham Schools
  • iCollege
  • Navitas/ACAP
  • Monash University
  • The University of Leicester
  • The University of Queensland
  • University of Melbourne
  • University of New South Wales
  • University of Sunshine Coast
  • University of Tasmania
  • University of Wollongong

Energy, Agriculture & Infrastructure

  • AGL
  • Arcline by RACV
  • Chorus
  • Costa
  • James Hardie
  • NUFARM
  • Origin Energy
  • Plant & Food Research
  • Stanwell
  • South 32
  • South East Water
  • Transgrid
  • Transurban
  • United Malt
  • Wannon Water

Media, Entertainment & Publishing

  • Anaxi
  • Aristocrat
  • Foxtel
  • Lotterywest
  • Network Ten
  • Newgate Communications

Social & Environmental

  • Bushfire Building Council Australia
  • Containers for Change
  • Koala Life

Financial Services

  • Angle Auto Finance
  • AM Investments
  • AMP
  • Aussie Home Loans
  • Bridges
  • Chartered Accountants Australia & NZ
  • CPA Australia
  • Equifax
  • Independent Reserve
  • Insignia
  • lOOF
  • ISPT
  • JBWere
  • Kiwibank
  • Latitude Financial
  • Kiwiwealth
  • KPMG
  • MLC
  • Morrison & Co
  • NAB
  • One Two Finance
  • Pepperstone
  • QSuper
  • Rest Super
  • Set4 Life
  • Suncorp
  • UBank
  • Valiant Finance
  • Vanguard
  • Westpac NZ

Government & Enterprise

  • Australia Post
  • Barangaroo
  • Campbelltown City Council
  • Geoscape
  • Gympie Regional Council
  • Launch Vic
  • NSW Government
  • Public Works Advisory
  • PWA/RPU
  • Resilience NSW
  • TAC
  • Vic Health
  • Walsh Bay Arts Precinct

Insurance & Healthcare

  • AAMI
  • Apia
  • AustralianSuper
  • Australian Unity
  • Bingle
  • BUPA
  • Estia Health
  • Everyday Independence
  • GIO
  • iCare
  • Illawarra Retirement Trust
  • MIPS
  • MLC Life Insurance
  • NRMA
  • Peoplecare
  • RACV
  • Uniting Care Queensland
  • VMIA

Medical & Health Services

  • Annalise.ai
  • AstraZeneca
  • Australian Red Cross Lifeblood
  • Beyond Blue
  • Everlight Radiology
  • Harrison.ai
  • Life Without Barriers
  • Reach Out
  • Stride (Aftercare)
  • Townsville Hospital Foundation
  • Wesley Medical Research

Professional Services

  • Allens
  • Business Events Sydney
  • Business Australia
  • Clayton Utz
  • Liberty Specialty Markets
  • Australian Institute of Landscape Architects
  • Engineers Australia
  • Planning Institute of Australia

Property

  • Avid Property
  • CBRE
  • EQT
  • Harrison Grierson
  • Hassell
  • Levande
  • PEXA
  • Ray White
  • Sekisui House
  • Stockland
  • Urbis

Retail & Consumer Products

  • Coles Group
  • Hello Fresh
  • Kelato Animal Health
  • Kennedy Laid-Law
  • MARCS
  • Officeworks
  • Philips
  • Rufus & Coco
  • Target

Technology & Telecommunications

  • hipages
  • Intelematics
  • Nova Systems
  • Optus
  • Telstra
  • Veritec
  • Vodafone

Travel & Transport

  • Hoot Holidays
  • Jetstar
  • Qantas
  • Virgin Australia

Things we do

  • Brand voice (personality) traits
  • Brand VoiceMap
  • Brand voice rules
  • Brand voice workshops
  • Brand voice guidelines
  • Brand narrative
  • Brand messaging
  • Vision statements
  • Brand strategy
  • Creative copywriting
  • Scriptwriting
  • eDM and DMs
  • Website and social media content
  • Spoken word and contact centre scripting
  • Chatbots and AI scripting
  • Branded collateral
  • Internal communications
  • White papers and annual reviews
  • Rebranding and renaming
  • Internal brand architecture naming
  • New business naming
  • Naming facilitation workshops
  • Stakeholder management and engagement
  • Brand voice training
  • Tailored writing workshops
  • Writing exercise
  • Writing examples
  • Writing tips & tricks