Services

How to work with us

We can be as flexible as you need us to be. In our world, the only rules are grammatical (and even those we sometimes bend in the name of better communication).

We work with Australia’s biggest, oldest companies, and also its smallest and newest. With a team of experienced writers, we’re efficient and responsive.

You can sample our offers individually, or as part of a larger project. You might want us to create a brand voice, re-write all of your communications, and train your staff to write more effectively too. Or you might just want help with that tricky eDM you’ve been putting off for months.

Big or small, it’s up to you. But if it involves words, we can always help.

What we do

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Brand voice

You want to stand out. And you can. Not by being the loudest, smartest or funniest. But by creating a meaningful connection with your audience.

Shaping the way you speak won’t happen overnight (nothing good ever does). We’ll dig into who you and your audience really are. We’ll build on the fundamentals of your brand. Hold in-depth workshops, use clever tools, have illuminating discussions and create real world examples.

When all is said and done, we’ll wrap your new voice up in a practical, concise guideline anyone can pick up and use. It’ll help change the way your organisation writes. For good.
 

  • Brand voice (personality) traits
  • Brand VoiceMap
  • Brand voice rules
  • Brand voice workshops
  • Brand voice guidelines

Strategic communications

You have something to say. But you’re having a hard time saying it. We hear you.

Our experience addressing complex issues across a range of sectors allows us to provide expert, tailored guidance to senior teams and individuals. Often working one-on-one, we become a critical, highly responsive part of your communication team – there when you need to deal with the thorniest challenges.

We also provide a writer’s thinking to express what’s sitting at the heart of your brand. For your key messages and narrative. Your purpose and vision. Even to sharpen or develop your overall strategy.

These all play their part in directing what you say and what you do. And if they’re clearly crafted, distinct and meaningful from the start, there’s a good chance your communications will be too.
 

  • Brand narrative
  • Brand messaging
  • Vision and purpose statements
  • Values tailoring
  • Issues management and messaging
  • Senior leadership consulting

Copywriting

We combine strategic know-how with serious imagination to create uncompromisingly good copy.

For your website, posters and campaigns. For your letters, packaging and scripts. Even for your annual report or PDS.

Whether you have a brand voice or not, we’re here to find the words you’re looking for.
 

  • Creative copywriting (advertising campaigns, etc.)
  • Scriptwriting (radio, video, live reads, etc.)
  • eDM and DMs
  • Website and social media content
  • Spoken word and contact centre scripting
  • Chatbots and AI scripting
  • Collateral (everything from in-store signage to menus)
  • Internal communications
  • White papers and annual reviews

Naming

What’s in a name? Quite a bit actually. But it’s worth the effort – because when you find one that fits, it feels good. Great even. And we have an approach to help you do just that.

Using your strategy as a launchpad, we’ll help put a clear structure to the process. Give you space to explore different creative territories. And make sure the favourite contender is one that captures both your purpose and personality. Because if there’s one thing your brand should boil down to, it’s your name.
 

  • Rebranding and renaming
  • New business naming
  • Product and service naming
  • Internal brand architecture naming
  • Naming facilitation workshops
  • Stakeholder management and engagement

Training

Your HR people write job ads. Your product managers write webpages. And your lawyers write terms and conditions.

Everyone writes something. And that’s great. We just want to make sure no matter who’s doing the writing, or where it ends up, it’s brimming with quality and consistently on-brand.

This isn’t your usual back to school. For one, our training is enjoyable. Hands-on and brilliantly practical, it’s packed with useful tips, writing exercises and concrete examples.

Many of our clients use our training to wrap their head around their new Brand Voice. But we’re finding they’re also looking for simple strategies to improve their writing. Right across the business.
 

  • Brand voice training
  • Tailored writing workshops
  • Writing exercises
  • Writing examples
  • Writing tips & tricks

Get in touch

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    Clients

    • AAMI
    • AGL
    • AMP
    • Apia
    • Aussie Home Loans
    • Australia Post
    • AustralianSuper
    • Australian Unity
    • Australian Red Cross - Lifeblood
    • Barangaroo
    • Barker College
    • Beyond Blue
    • Bingle
    • Business Events Sydney
    • Business Australia
    • BUPA
    • Campbelltown City Council
    • Carsales Group
    • CBRE
    • Chartered Accountants Australia & NZ
    • Chorus
    • Chunky Move
    • Clayton Utz
    • Coles Group
    • Costa
    • CPA Australia
    • Equifax
    • Everlight Radiology
    • Federation University
    • Foxtel
    • Frensham Schools
    • Frucor Beverages
    • Five Senses Education
    • Genesis
    • GIO
    • Gympie Regional Council
    • Harrison.ai
    • Harrison Grierson
    • Hassell
    • Hello Fresh
    • hipages
    • Hoot Holidays
    • HOYTS
    • Hundredweight
    • Hyundai
    • Illawarra Retirement Trust
    • ISPT
    • JBWere
    • Jetstar
    • Kelato Animal Health
    • Kiwibank
    • Kiwiwealth
    • Koala Life
    • KPMG
    • Launch Vic
    • Liberty Specialty Markets
    • Lotterywest
    • Life Without Barriers
    • MARCS
    • MLC
    • MLC Life Insurance
    • Monash University
    • NAB
    • National Library of Australia
    • Network Ten
    • Newgate Communications
    • Nova Group
    • NRMA
    • NUFARM
    • Officeworks
    • Optus
    • Origin Energy
    • Peoplecare
    • Pepperstone
    • PEXA
    • Phillips
    • Plant & Food Research
    • PSMA
    • Public Works Advisory
    • Qantas
    • QSuper
    • RACV
    • Ray White
    • RACGP
    • Reach Out
    • Rest Super
    • Rufus & Coco
    • Sekisui House
    • Simm Design
    • Stride
    • South East Water
    • South 32
    • Studio Ongarato
    • Sydney Symphony Orchestra
    • Staging Connections
    • Stockland
    • Suncorp
    • Telstra
    • Townsville Hospital Foundation
    • Transurban
    • UBank
    • UnitingCare Queensland
    • University of Leicester
    • University of New South Wales
    • University of Queensland
    • University of Tasmania
    • University of Wollongong
    • Urbis
    • Valiant Finance
    • Vanguard
    • Virgin Australia
    • VMIA
    • Vodafone
    • Westpac NZ
    • Wotherspoon

    Things we do

    • Brand voice (personality) traits
    • Brand VoiceMap
    • Brand voice rules
    • Brand voice workshops
    • Brand voice guidelines
    • Brand narrative
    • Brand messaging
    • Vision statements
    • Brand strategy
    • Creative copywriting
    • Scriptwriting
    • eDM and DMs
    • Website and social media content
    • Spoken word and contact centre scripting
    • Chatbots and AI scripting
    • Branded collateral
    • Internal communications
    • White papers and annual reviews
    • Rebranding and renaming
    • Internal brand architecture naming
    • New business naming
    • Naming facilitation workshops
    • Stakeholder management and engagement
    • Brand voice training
    • Tailored writing workshops
    • Writing exercise
    • Writing examples
    • Writing tips & tricks